Privacy Policy
At Gibsons Trailer Rentals, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy explains how we collect, use, and share your data when you visit our website or use our rental services.
1. Data We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and physical address. For rental agreements, we also require driver’s license details. Additionally, we automatically collect technical information like your IP address and browsing behavior through our website to improve your user experience.
2. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. These tools help us provide a more personalized service. You can manage your cookie settings through your browser at any time.
3. How We Use Data
We use the data we collect to process your trailer bookings, manage rental agreements, and provide customer support. We also process information where it is necessary for our legitimate interests (such as improving our services) or to comply with legal and regulatory obligations, such as tax reporting or safety audits.
4. Sharing and Third Parties
We do not sell your personal information. We share data only with trusted third-party service providers who assist us in operating our business, such as payment processors (Stripe or Square), analytics providers, and booking management tools. These partners are only allowed to use your data to perform specific tasks for us and are required to keep it confidential.
5. Data Storage and Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or disclosure. Your data is stored on secure servers with restricted access, and sensitive information like payment data is encrypted during transmission.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.
7. Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, or ask for the deletion of your information, subject to certain legal exceptions. If you wish to exercise any of these rights, please contact us using the information provided below.
9. International Transfers
As we use global service providers, your information may be transferred to and processed in countries other than Canada. We ensure that such transfers are protected by appropriate safeguards—such as standard contractual clauses—to keep your data secure according to industry privacy standards.
10. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact Gibsons Trailer Rentals. You can reach out to us via the contact form on our website or at our official business email address. We aim to respond to all inquiries within a reasonable timeframe.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. When we make updates, we will notify you by updating the 'Last Modified' date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.